Online Consultations
Central Victorian Hand Therapy are happy to introduce a new feature to our valued clients. Online Consultations will take advantage of some of the latest technology to provide our same high quality of service over a broader scope. We are making this extra provision in order to take greater care of our community. We want to ensure that specialised hand therapy is available to all who depend on it for their rehabilitation & optimal well-being.
In light of the current uncertainties connected to the COVID-19 pandemic, Online Consultations will also guarantee the safety of clients and therapists alike, without interrupting the regimen of required therapy.
What are Online Consultations?
Online Consultations are conducted by members of our team of qualified therapists. Using our specially designed and secure platform, you will be able to consult with one of our caring professionals one-on-one, from the comfort of your own home. Your therapist will assess your situation in your initial consultation, and then prepare a treatment plan specifically tailored to your injury or illness. They will be available over the required number of sessions to guide you through the course of your rehabilitation to greater mobility.
Who can benefit from Online Consultations?
Online Consultations give us the opportunity to extend our services into the greater community, so that many more are able to benefit from our expertise and experience. This format allows us to do what we do best, while giving greater flexibility and convenience to our clients. Amongst those who would benefit include:
- People with limited mobility
- People with busy schedules
- People living in areas without easy access to a hand therapist
- People confined to their home for health reasons
Benefits of Online Consultations
- No need to travel, saving time and money
- Continuity of treatment program even if you can’t physically attend the practice
- Ability to keep working towards recovery goals, even if you are unwell and / or unable to leave home
How do I find out more about Online Consultations?
Our team is trained and waiting to help you benefit from this new medium. Please contact one of our friendly representatives using the details below, and they will be able to inform you of the necessary requirements in order to gain the most from your Online Consultation.
FAQS
We use Physitrack Telehealth for our online consultations. This allows you to talk to your clinician via encrypted audio and video. You will need to either install the latest version on your mobile or tablet. Alternatively, you can use PhysiApp on your computer or laptop. Please ensure you are using Google Chrome or Firefox. We strongly suggest you look at the below link which will take you through step by step of what to expect, and encourage you to download the app the day prior to your appointment.
https://support.physiapp.com/article/453-your-physiapp-telehealth-call
At the time of your appointment, please make sure you have a stable internet connection. You will also require access to a computer or phone with a camera and microphone situated in a well-lit and quiet area. If using your mobile phone ensure you have access to your emails as you will receive an email invitation to connect to the online consultation.
Open the PhysiApp if you have installed it. Accept the email invitation which will be sent to your nominated email address at the time of your appointment. This contains your unique code. You will then be prompted to provide your consent to the online session. Once accepted the call will link automatically; it can take a few minutes to connect.
Please check your junk email if you do not receive a link and access code at the time of your appointment, and call the rooms if you have any issues.
We suggest that you wear a comfortable, short-sleeved shirt for your consultation. This will allow your therapist to view the treatment area properly and make it easier for you to complete your required exercises.
Your therapist will discuss with you whether either of these are necessary. If they are, we will do our best to help you to obtain what you need, either through our delivery service or the postal system.
