FAQ’s

1. Do I need a referral?

You only need a referral if you are funded under Workcover, TAC, The Department of Veterans Affairs (DVA), or you are on a Management Plan such as the Enhanced Primary Care Plan from your doctor. Patients who want to refer themselves are welcome to do so.

2. Am I eligible for a rebate?

Hand Therapy or Occupational Therapy/Physiotherapy is covered by Workcover, TAC and DVA and there is no cost to the patient.

Private patients are charged for services and in many cases can claim up to 80% of the cost of consultation and splinting through their private health insurance. We have HICAPS available so you can claim your rebate back at the time of your appointment. The level of rebate you get back will depend on your level of cover. Some funds reimburse for splints and casts, whilst others do not, so please check with your fund or talk to us if you have any concerns.

The Enhanced Primary Care Program through Medicare can provide up to five consultations that can be bulk billed for patients with chronic conditions under a care plan. Please speak with your GP to see if you are eligible.

3. How long are the consultations?

Our standard initial consultations are 45 minutes, and review consultations 30 minutes. This may vary depending on the complexity of your problem.

4. Can I claim through Medicare?

Medicare provides a rebate on therapy costs only if your doctor has placed you on a Chronic Disease Management Plan (also known as the EPC, Extended Care Plan). These plans allow up to 5 sessions per calendar year, and are provided to people who have a complex injury, or a chronic injury that may last for more than six months. To find out if you are eligible, you need to talk to your doctor as they make the final decision. If eligible, you need to pay upfront for your consult with us, and then go to Medicare and claim your rebate.

5. Can’t I just go to my normal physiotherapist or osteopath?

Hand Therapists have undergone extensive further education, and truly love the intricate nature of our work. We have a great working relationship with many general physiotherapy and osteopathy clinics in Bendigo. Feel free to ask them if hand therapy may be of benefit in your recovery.

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